FAQ

What is an escape room?

You are given a mission and placed into a themed room where you must explore to find hints and clues. You may find a container that needs a passcode to open or a lock that requires a key. If you search hard enough, you can figure out passcodes, open all the locks, find hidden items, solve riddles, crack physical and mental puzzles and ultimately free yourself in just one hour.

Type of puzzels?

If you have never played an escape room before, you may be wondering what to expect upon walking into a room. After all, you’re about to be locked in a room for an hour, tasked with solving a variety of puzzles.

Hidden Items and Clues

The most common escape room puzzle is finding hidden clues or objects within the room.  If you’re in an escape room, chances are you’re going to have to try to find a thing that’s key to progressing through the game narrative.  This can be a key on top of a shelf just out of sight, or a piece of paper slipped into the pages of a book.  This can even be a phrase hidden within another phrase written on a wall or a picture frame.  Of course, once you find the object or code, you’ll likely have to use it in conjunction with another puzzle in the room.

Puzzles Involving Light and Sound

Light and sound can also play a part in escaping.  Writing can be subtly disguised with the correct lighting and sound clues, such as Morse code, and lead you forward through the story.  Songs, especially song lyrics, can be integral to the game, depending on the theme of the escape room you’re in.

Clues and Puzzles Hidden in Plain Sight Remember that every design choice in an escape game is there on purpose.  Escape room designers don’t just fill a room with random decorations because they look nice or fit the theme.  Anything in the room (potted plants, lamps, bookcases, rugs) can have a special meaning or hide a clue.  Look carefully at pictures and paintings, or even the frames they are hung in.  If there’s a mirror in the room, that’s probably not by accident.

Numbers and Text Puzzles

Number and text puzzles are standard.  You’re not expected to be a math genius or an English professor to solve the escape room puzzles, but you will need to think outside the box.  Any mathematical equations you come across will likely be of use.  Look for numbers or phrases out of place or purposely misspelt words (or words that use numbers as letters).  Of course, riddles can also be used in escape rooms.

Physical Puzzles

Physical puzzles may be used, such as moving simple objects, untying knots, or solving a picture puzzle.  These usually stand out and are not hidden, but the solution to them may be that you need to do things in a logical order (or follow a pattern).  In fact, pattern recognition and abstract logic are often found to be essential to escape a room.

Combination Puzzles

Most importantly, good escape rooms rely on a creative combination of many types of puzzles to fit the theme.  You’ll likely have to use strategic thinking and cooperation to find all the clues and solve all the puzzles necessary to escape.  Remember that the escape room is meant to be solved in under an hour, with a limited number of people, using only what’s available.

How do I book the room?

Using the online booking service or buying a voucher which you can give it to friends or family.

What if I get stuck?

Don’t forget to call for clues or ask your Game Guide for help! We are here to ensure you have an incredible experience and help your team escape!

Can I leave the room?

Put simply, yes. You will be briefed on the scenario you are taking part in, and once you enter the room, the door will be closed behind you. Whilst we encourage you to immerse yourself in the experience, you are free to walk out of the room anytime. We're not that mean.

Who can play? Is there an age limit?

There is no age limit; however, please be aware that many puzzles may be difficult for children. We require that any players under 14 be accompanied by at least one paying adult (18 years of age or older per game room that counts as a player). An adult (18 years of age or older) must be in the room for insurance and liability purposes. No exceptions.

Our escape rooms are designed for adults. We like to say we are family-friendly rather than kid-friendly. Meaning when you have a mix of children and adults in the room, it can be extremely helpful as the kids become searchers (they find hidden things adults don’t always see) while the adults are able to solve the more complex puzzles. However, when there’s an entire group of children in the room, not many puzzles get solved as they don’t tend to have the attention span, or they are too busy socializing to stay focused on the task at hand.

How many people can play?

Jurassic Land up to 6 people.
Sweeney Todd and Dracula’s Castle are up to 7 people.
Please note that we recommend a maximum group of 5 due to confined space in a part of the experience.
In order to get the most out of the experience, we recommend that each team have four members.
If you are part of a bigger group, you can book multiple rooms so your teams can compete against each other!

How can I pay? Are there booking fees?

Sessions can be booked online. We accept all major credit and debit cards, and we don't add any additional booking fees or surprise you by adding VAT at the checkout. The price shown is the price you pay.
To discuss larger bookings, get in touch using our contact number, 01323 335045, and we’d be happy to help you out!

What happens if I'm running late?

If you're running late, please phone us as soon as possible! We will do our best to accommodate you. However, due to the nature of the game your session will likely be reduced. 

For more information, please refer to our Terms and Conditions.

Can I add a team member to my booking?

Yes, if there’s enough space in your team, please inform us by calling us in advance so we are aware. You can pay the difference on the day.

Can I get a refund?

You can get a full refund if you cancel 24 hrs before. We are sorry but due to the nature of this activity we are unlikely to be able to fill the slot at short notice. We are unable to refund late comers, reduced group size and no shows.

(PLEASE CALL US FOR CANCELLATIONS, REFUNDS AND RESCHEDULES ON 01323 335 045).

Can we film or photograph during the game?

Sadly no. We ask all players to leave any photographic equipment and phones at the reception, where they will be locked in a safe. Due to the nature of the game, we do not wish to spoil the adventure for future players.

What time should I arrive?

Please arrive 10 minutes before your booked session.

Acceptable behavior

Please be careful in the room; nothing is hidden under the carpet, floor, plasterboard, walls or ceilings. There is no need to use brute force or smash anything.

Drunk, Drugs and Disorderly

We recommend that people do not drink lots of alcohol before arriving, as some of the puzzles will require clear thought and physical dexterity. Customers who turn up overly intoxicated, appear to have taken drugs and misbehave with each other, staff, or public member will be refused entry with no refund given.

What is your level of accessibility?

Currently, due to the nature of the building that we are in, we are not wheelchair accessible. Some rooms contain flashing lights, loud sounds, puzzles that rely on colour vision, UV light.

Can we only solve one puzzle at the time?

Some sections of our games are linear; some are not. We advise you to keep your eyes peeled and pay attention.

What happens if we don’t escape?

Contrary to the rumours, we don’t lock people in our escape rooms forever!
If you don’t escape in 60 minutes, we’ll be there to rescue you and will talk you through the remaining puzzles.

Will I be playing with other groups?

No, we don’t mix groups. If you booked for two players, it would just be the 2 of you.

How do we find you?

Jurassic Land address :

13 Gildredge Road

Eastbourne

BN21 4RB

Parking

There is on-the-street parking available cost for 2 hours £3

After 6 pm and all-day Sunday, FREE on-street parking.

Sweeney Todd and Dracula’s Castle address:
35 The Goffs, Old Town
Eastbourne
BN21 1HF ( At the back of the barbershop)

Parking
Free parking right outside

Do you give discount?

The more you book will discount the price per person, due to our type of activity we do not give any additional discounts. (includes group discount, NHS, charity etc)